Refund policy

REFUND POLICY

We want each transmission order to begin with a clear match between the requested unit and the vehicle. Review the full transmission code and supplied-component list before payment. If a return is needed, submit the request within twenty-one calendar days after receipt. Include the invoice number, transmission identification, explanation of the issue, and photographs showing the unit's condition. We will review the request and provide a return reference and shipping instructions for an approved return.

A transmission returned because of a changed plan or incorrect buyer selection must remain uninstalled and unmodified, with its identification markings and all supplied parts intact. Secure the unit to suitable freight packaging and follow the carrier's fluid-draining requirements. The buyer pays return freight for those returns. If the transmission delivered does not match our written order confirmation, notify us promptly so we can investigate and arrange the appropriate remedy, including return shipping when the error is ours.

Returns are inspected upon arrival to verify the unit, condition, and included components. If an inspection identifies missing parts or a condition that affects the requested return, we will explain the finding before resolving the refund. Approved credits are submitted to the original payment method within seven business days after the return review is completed. Original freight is not refunded for a change-of-mind return. Installed units with a reported problem require a separate review of the symptoms and installation information rather than being treated as ordinary change-of-mind returns. Installation, diagnostics, and related expenses are not automatically reimbursed. Applicable legal rights remain unaffected.